How to make an appointment

Routine/Pre-Bookable Appointments


You can request a routine or pre bookable appointment through our online form. It is open from 8:00 am to 4:00 pm, Monday to Friday.

Once your form is submitted, it will be reviewed by one of our GPs, who will decide on the most appropriate help to offer and with which healthcare professional.

We may offer you:

  • A face-to-face consultation
  • A telephone consultation
  • A video consultation
  • A text or email
  • If you are unable to complete the online form, please call our reception team on 01922 927200. They will be happy to help you.

Urgent On The Day Appointments

If the practice is closed and you need urgent medical help or advice, call 111.

For life-threatening emergencies, call 999. 

Calls to 111 and 999 are free.

When the practice is open please submit an online form for the practice to review. If you are unable to complete this form, or your query is regarding a serious medical condition, please call the reception team on 01922 927200.

Cancelling or Rescheduling an Appointment

You can cancel an appointment through the following methods:

  • Use the NHS app 24 hours 7 days a week
  • If you receive a reminder text message it will give you the option to cancel the appointment via a unique link
  • Call us between 8am to 6:30pm on 01922 927200

If you need to change an appointment, please let us know so we can reschedule and use the appointment for someone else. It may be necessary to ask the GP to review your request again. The same process will then apply as detailed above.

Housebound Patients

When requesting an appointment, please inform us if you are currently housebound. This can be done on the online form or when talking to our reception team. This will allow it to be taken into consideration when allocating care to you.


We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.

What to do when we are closed

If you have an urgent healthcare need and we are closed please contact 111 via dialling 111 or contacting them online. Their services are open 24 hours, 7 days a week.

If you have a medical emergency please call 999.

If you have a mental health emergency please call the CRISIS team on xxxxx. This is available 24 hours, 7 days a week.

Otherwise you can contact us once our online form and telephone lines are open again.

Get help fast from a pharmacist

Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Why visit your pharmacy?

It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.

But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.

How your pharmacy can help.

Minor ailments and conditions your pharmacy may help with

  • mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
  • coughs and colds, including blocked nose (nasal congestion), and sore throats
  • bruises, sunburn, and minor burns and scalds
  • constipation and piles (haemorrhoids)
  • hay fever, dry eyes and allergies (including rashes, bites and stings)
  • aches and pains, including earache, headache, migraine, back pain and toothache
  • vomiting, heartburn, indigestion, diarrhoea and threadworms
  • period pain, thrush and cystitis
  • head lice (nits)
  • conjunctivitis, cold sores and mouth ulcers
  • warts and verrucas
  • nappy rash and teething

To find your nearest pharmacy, please visit Find a Pharmacy.

Getting the most out of an appointment

In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.

Make a list of any questions or problems you wish to discuss beforehand.

Take a pen and paper as you may want to note down important points.

Wear loose clothing if it’s likely you will need to be examined.

Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
Don’t be afraid to ask questions.

If you don’t understand, ask your doctor to repeat it or write it down.

If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.

Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Make a separate appointment for each member of the family.
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his or her confidentiality will be respected.

Home visits

Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity. If you need a home visit and are unable to attend the practice, please telephone the surgery. A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.

Interpreter Services

If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.

If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.

Late for your appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Community Services

We now have access to additional services in the community that can help you with your healthcare needs. We may refer you to these services, such as:

  • Opticians: Primary eye care service
  • Pharmacy: Pharmacy First
  • Podiatry