All GP practices are required to declare the mean earnings for GPs working to deliver NHS Services to patients.
The average GP pay of our 54 Full time and 201 Part time GPs in Modality Partnership in the previous financial year was £66,200 before the deduction of employee’s superannuation contributions, tax and national insurance.
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Forrester Street Practice operates as part of a non-limited partnership, Modality Partnership.
You can find details of all of our partners here.
What is freedom of information?
The Freedom of Information (FOI) Act gives the public the right to request any recorded information from a public authority. The authority will then have 20 working days to provide this information subject to any exemptions.
How do we process freedom of information requests?
We pride ourselves on being an open organisation and will endeavour to respond to requests for information where we are required to under the guidance attributable to primary care. While we will provide as much information as it can, due to the sensitivity of some of this information, the organisation has a duty of confidence to both patients and staff. In line with FOI Act, this means that no information will be released which could lead to the identification of an individual.
Modality Partnership is a legally recognised partnership under the Partnership Act, providing primary care services. The majority of our contracts are with NHS organisations, usually Integrated Care Boards (ICB’s) or Acute/Community Trusts. Please contact the ICB or Acute/Community Trust, with whom we hold a contract, directly to acquire any information related to contractual obligations for the purposes of FOI.
Some activities that Modality Partnership undertake are exempt from FOI legislation.
Where can you make your request?
Any requests relating to Modality Partnership should be made to our Data Protection Officer: modality.dpo@nhs.net
If your request refers to any contracts that we hold with ICB’s or Acute/Community Trusts, please make your FOI request directly to the relevant public body.
Please view our ‘National Data Opt Out’ information leaflet here.
The practice team are committed to providing high quality healthcare and services to patients.
If you have any feedback/complaint about the service you have received from the practice team, please complete the feedback form here.
If you would like to make a complaint whilst at the practice you can ask for a copy of the current practice Complaints Leaflet and complaints form. Once completed, the form should then be passed to a member of the Reception team.
If you require independent support with your complaint, you can contact your local independent complaints advocacy service. Please ask a member of the reception team for your local service.
Whichever option you choose, you will receive an acknowledgement within 3 working days from receipt of the form. We aim to resolve any complaints and concerns easily and quickly and all patients reach a satisfactory outcome.
If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website www.ombudsman.org.uk/ The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.
For more information on our complaints procedure, view our complaints leaflet below:
Complaints Leaflet
We are committed to eliminating individual and institutional discrimination, harassment and victimisation across all protected characteristics set out in the Equality Act 2010 relating to patients and employees which are: Race, Sex, Disability, Sexual Orientation, Religion or Belief, Gender Reassignment, Age, Marriage and Civil Partnership and Pregnancy and Maternity.
All our staff complete equality and diversity training.
A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the clinician from allegations of inappropriate behaviour. They may also be asked to assist the doctor or midwife during the examination.
We are committed to providing a safe comfortable environment for patients to be examined, by training our chaperones to adhere to the most current guidelines when acting as a chaperone.
All patients may request a chaperone to be present when they are being examined by a doctor.
There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor will assess the circumstances and make a joint decision with patients, families and carers on the best course of action.
We aim to provide all our patients with the best possible service and to achieve this we need your help. Patients who fail to attend for their appointments and do not let us know incur significant cost to the practice and to other patients in terms of lost appointments.
If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. This can be done over the phone, or online.
We will monitor those patients who do not attend their appointments. When a patient regularly fails to attend appointments within a 12 month period, the patient will be written to explaining that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list.
If the patient fails to attend a following appointment following receipt of the first letter, the patient will be written to with a warning that any future failure to attend an appointment without prior notification will lead to their removal from the Practice list.